Reference

Terms and Conditions That Govern Your fb11 Account

These terms set out what you agree to when you open and use an fb11 account — covering deposits via bKash, Nagad and Rocket, how withdrawals are processed, and what we expect from you.

Account EligibilityPayment TermsWithdrawal RulesAccount ConductJurisdiction Notice
fb11 Terms and Conditions That Govern Your fb11 Account
HOW WE OPERATE

How fb11 Handles Your Account and Data

We keep your account data secure and process it only for the purposes described in these terms — running your account, verifying payments, and handling support requests. Here is what that looks like in practice.

Account Verification When you request a withdrawal to bKash, Nagad or Rocket, we verify that the wallet number matches the one registered on your account. This step protects you from misdirected payments.
Data Retention We retain account and transaction records for as long as required by applicable rules in your region. You can request a summary of your account data by contacting support with your account ID.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — fb11 staff will never ask for it through chat or email.
Requesting Changes To update your registered payment wallet, close your account, or request a data correction, contact support via live chat or email with your account ID and the change you need.
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on fb11 to ask about a specific clause, a payment dispute, or an account restriction. Our team responds in English for Bangladesh.
Email Support Send a detailed query about these terms to our support address. Include your registered account ID so we can pull up your account and respond accurately.
Account Help Centre The Help Centre inside your fb11 account covers common terms questions — payment rules, withdrawal holds, and account verification steps — without needing to contact us directly.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover what most people ask. For anything not listed here, reach out through live chat.

You must be of legal age in your region and in a location where using fb11 is permitted under local law. Eligibility is your responsibility to confirm before registering.

We will always notify you through your registered account before changes take effect. You will have a notice period to review them before the updated terms apply to your account.

Contact support via live chat with your transaction reference and the amount. We will check the payment record against your account wallet and respond with the outcome.

Send a closure request through live chat or email, including your account ID. Any pending withdrawal to your Rocket or bKash wallet will be processed before the account is closed.

The same terms apply across all supported regions. However, local law in your area may affect what services are available to you — players in Dhaka and elsewhere should check local rules.

Contact support with your account ID and request a data summary. We will provide your transaction records and account details in line with the retention rules described in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.