Reference

How fb11 Handles Your Personal Information

This Privacy Policy explains what data fb11 collects when you use our platform, how we store it, and what rights you have over it. Access and use of fb11 depends on your local law and eligible regions.

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

fb11 applies account-level security and data handling practices designed to keep your information accurate and accessible only to you. Here is what that looks like in practice across the four areas that matter most.

Cookies and Session Data We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies from your browser at any time, though this will log you out of your current session.

Account Security Login attempts are monitored for unusual patterns. If we detect access from an unrecognised device, we may prompt an OTP verification to your registered mobile number before allowing entry.

Data Retention Active account data is kept for as long as your account remains open. After closure, we retain only what applicable law in your jurisdiction requires, then delete or anonymise the rest.

Requesting Changes To update incorrect data or request a copy of what we hold, contact support via live chat or email with your registered number. We verify your identity before processing any change.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the personal data fb11 holds on your account, our support team handles these requests directly. You can reach us through live chat inside the platform, by email, or through our help desk — whichever works for you on mobile.

Live Chat Open the chat widget inside your fb11 account to raise a data request. Our team picks up active chats during support hours.

Email Support Send your data access or deletion request to our support address. Include your registered mobile number so we can verify your identity.

Help Desk Submit a formal privacy request through our help desk portal. We acknowledge requests within one business day and respond in full as quickly as local law requires.

What This Policy Covers and Why It Matters

fb11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on fb11, we collect the information needed to run your account — your name, contact details, and the payment method you use to deposit or withdraw. If you transact through bKash, Nagad, or Rocket, we record the transaction reference and amount

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to reconcile your wallet balance; we do not store your mobile banking PIN or full account credentials. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual access and keep your account secure. Cookies track your session
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state so you stay logged in as you move between the lobby and your account page. We do not sell your personal data to third parties. Data is retained for as long as your account is active and for the period required under applicable law in
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your jurisdiction. If you close your account, we will delete or anonymise your personal data subject to any legal retention obligations. Because laws differ across regions, the exact scope of your rights depends on your local law and the eligible region from which you access fb11.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on fb11

These are the questions we hear most often about how fb11 handles personal data. If yours is not here, reach out through live chat or email.

We collect your name, mobile number, and the payment method you register — such as bKash or Nagad. We also log device and session data to secure your account against unauthorised access.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers bound by confidentiality obligations.

Contact our support team via live chat or email with your registered mobile number. We verify your identity first, then provide your data in line with applicable law in your region.

Yes. Submit a deletion request through live chat or our help desk. We will remove or anonymise your data after your account closes, subject to any legal retention period that applies in your jurisdiction.

We store only the transaction reference and amount — never your mobile banking PIN or full wallet credentials. Payment sessions run over encrypted connections and are not accessible to other account holders.

Access to fb11 and the rights available to you depend on your local law and eligible region. We recommend reviewing this policy alongside the laws that apply where you are located.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Accountfb11 Login

How fb11 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About Your Privacy on fb11

01 What personal data does fb11 collect when I open an account?

02 Does fb11 share my data with third parties?

03 How do I request a copy of the data fb11 holds on me?

04 Can I ask fb11 to delete my personal data?

05 How does fb11 keep my bKash or Nagad payment details secure?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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